Terms and Conditions


 

1. Pricing

Our quote is valid for 30 days from the date it was created and and is based on the design supplied and the materials needed to complete your order. If you decide to make any changes to the order specification, this might affect the price. If your quote expires, simply get in touch with us for an update.

2. Payment

Once you’ve supplied us with the artwork, we’ll send you a pro forma invoice for your project. As we’re a small business, in order to start production we ask for all orders be paid in full. We prefer payments by bank transfer, but we accept all major debit or credit cards if you’d rather pay that way - simply give us a call. Just note that we add on a 3% transaction fee for card payments to the final order to cover the costs of this payment method. Card payments are processed through Stripe - a secure online payment processor that we trust. We’ll send you an email to confirm the transaction once the payment has gone through.

3. Rush fees

If you need a guaranteed arrival date for your order, we’ll do our best to accommodate this where possible - this depends on how busy we are and the availability of materials. We apply a rush fee of 40% of the total order estimate. Just let us know if you need this option, and we’ll advise you of possible rush dates.

4. Turn around times

Our turnaround time for standard orders /business cards, stationery, single color prints/ is 5-7 working days from the payment date. For bespoke projects the lead time might vary, but we’ll notify you about the time frame when we provide the quote. It’s important to note that the turnaround time starts when we receive both print ready design [1] and payment, rather than from initial enquiry / discussion.

5. Delivery

Our most usual courier for shipping is DPD. We always send small packages by Royal Mail’s 1st class signed-for service. Shipments are delivered Monday - Friday, 9AM - 6PM. Most deliveries will need to be signed for, so we advise planning ahead for this, especially if it’s the delivery of a rush job.

For larger orders, we estimate the shipping costs by weight, with a minimum charge of £15.The estimated standard delivery time is 2-3 working days in UK. If the package is to be delivered in the London area, same day delivery is available on request; please note that in this case there will be a separate invoice for shipping, as this depends on the courier used. We can also accommodate collection in person if necessary - just note that it’s by appointment only.

6. International shipping

International shipping costs and times vary. We are able to ship internationally, but we’ll invoice separately for shipping as it depends on the courier, as well as the size and weight of packaging. Shipping time may take as little as 5-7 working days, but please be aware it can take up to one month, as delivery times depend on where you are in the world and your country's postal service. All goods sold to non-EU countries are subject to Customs Duty and Taxes and are to be paid by the customer.

7. Damaged packaging

We use couriers we trust and do all we can to pack your product for a safe journey, but occasionally parcels can suffer a little rough treatment in transit. Once the package is out of our hands, we can’t take responsibility for any damage, so unfortunately we can’t offer refunds for this, but we can redo your project at your cost.

8. Lost items

If your item doesn’t arrive within 7 days (UK) or 14 days (elsewhere), please let us know, as your delivery may have been delayed. All orders have shipping numbers so they can be tracked online. If there are any items that get returned to us by the postal or courier service, or are unclaimed, we’ll need the additional postal costs to be covered in advance in order to send the item again. Please do double check that the delivery address you give us is correct and has all the essential information required for it to reach you - we can’t take responsibility if an item goes astray or can’t be delivered because of any incorrect / missing address info. However, if we notice that the address is incomplete we’ll get in touch with you before we send anything. Please also note that once we’ve handed the package over to the courier service, the risk of loss passes to you.

9. Refunds

We really take obsessive care over the quality and detail of our work, but please check your order as soon as you receive the package and let us know straightaway if there’s something wrong. We can’t exchange or accept any returned personalised or bespoke items unless there are issues with quality or they are damaged (excluding damage caused by shipping), faulty or incorrect. If you wish to return any items please contact us for returns information. We do not cover any costs involved in returning goods.

10. Non satisfaction on the print/Exchange

Pride in our work is at the heart of what we do, and we’ll do our utmost to create prints you’re more than satisfied with. We believe we accurately portray the quality of our products and services and are completely honest about every aspect of them, and we’ll do our best to help you understand what you’re ordering before you make your purchase. Unfortunately, we can’t take responsibility for any dissatisfaction with your product due to misunderstandings about the service. Any instances where the printing falls below standard is handled on a case by case basis, but we never send prints that we are not proud of.

 

11. Artwork/design

If we are providing you with graphic design services, this will be reflected on the invoice as a separate item. If you want to make changes to the scope of the work (such as adding additional revisions, changing the deliverables, etc...) we’ll provide you with an updated cost for doing so based on our hourly rate. We’ll always discuss the requirement for this service before the work goes ahead.

12. Design’s guarantee of ownership

Let’s keep things legal. You (the designer and/or client) agree that you own the intellectual property of any work you hire us to produce, and that you have legal permission to produce or reproduce it.

13. Mistakes in design

We really recommend double checking the design before final approval! If you supply a finished design or if we are processing the design for you, once it’s approved, we’ll assume that you checked all spelling and also checked for possible mistakes in phone numbers, emails, address etc. If you’ve approved artwork with mistakes, we can’t take responsibility for this.

14. Storage

Screens - We reclaim screens after each use. If you’re planning to reorder the same design in future we can keep the film positives and offer you a discount for the future project. Just let us know at the time of the project. Foil plates / die cutting tools - When re-ordering, if there are no changes to the original specifications, simply provide the order/invoice number so we can easily locate your plate/die. We may be able to use the original plate/die which you’ve already paid for, in which case the only extra fee we’ll charge is for setting up the machine.

15. Colour difference

Foil blocking - for the pantone ref we can suggest the nearest match from the swatch book. Always ask for the samples. Screen printing - please be aware that the pantone ref may vary depending on the paper stock, and whether the finishing is matt/gloss/silk etc. Another thing to bear in mind is that the handmade process and the way the paper absorbs the ink means that each print is essentially unique. This can lead to subtle variations in colour and also in dimensions. You may also find that when reproduced photographically, the colours might appear slightly different on a computer screen than in the actual prints. For these reasons you may also sometimes find that colours or patterns in images you’ve seen on our website may vary to a slight degree from those in the prints.

16. Written communication

We ask for all communication to be done in written form. This allows us to keep track of your order and make sure it runs smoothly.

17. Publishing

We like people to see examples of what we’ve printed, so we reserve the right to display/use your work for our portfolio. This might include using overages to send out as printing samples. We also post images of finished prints online (blog, website, social media etc...) If you’d prefer that we didn’t, just let us know, and if we have your prints posted online and[3] you want any info blurred, feel free to tell us - we’re always happy to do that.

18. Disclaimer

Vintage presses have character, and since you’ve hired us to make your prints, we feel certain that you love the art that can be created with these processes as much as we do. Please bear in mind that vintage machines are, well, vintage. They were built to last and we treat them with care and regular maintenance, but every now and then, machine parts that have seen decades of service might give up the ghost, wear out or simply get a little fussy. If that happens we’ll source repairs or replacement parts as quickly as we can to get your project up and running again, though it may throw the lead time out a bit. The other thing to bear in mind is that we may discover that a 21st century design could need a little redesign work to meet our press’s capabilities. As with anything made by hand, it’s not just time and craft that goes into the process, but a dash of the unexpected can show up as well. We’ll always keep you posted on progress, and if this disrupts a rush job we’ll refund the rush fee and let you know the soonest possible delivery date you can expect.

19. Customer care

We’d love to hear from you, and if you need any further information about our service, products or need some advice about placing an order, we’re always happy to help - just drop us a line at hello@dot-studio.org.